Scarborough Sports Village Rated ‘Excellent’ for Service Quality

Monday, 21 October 2024 11:41

By Matthew Pells

The team at Scarborough Sports Village are celebrating after the centre was rated ‘excellent’ for service quality.

The facility, which is operated by Everyone Active in partnership with North Yorkshire Council, underwent a one-day Quest assessment.

Quest is a continuous improvement tool for leisure facilities and sports development teams, and is managed by Right Directions on behalf of Sport England.

Scarborough Sports Village achieved an ‘excellent’ banding score, attained by less than a quarter of Quest-registered centres across the country.

A popular venue with people of all ages and interests, the Ashburn Road site scored highly in many areas within the mystery visit and formal assessment elements.

These included tackling inequalities, managing the team, operational management, environmental management and customer journey.

The report also praised the centre’s friendly and helpful colleagues, inclusive activities and the large range of fitness classes.

Scarborough Sports Village’s state-of-the-art facilities include a 60-station gym, group exercise studios, 25m swimming pool, sports hall, 3G football pitch and multi-use games area.

Everyone Active’s general manager, Rachael Barnes, said:

“We are delighted with the outcome of the Quest assessment and believe it is nothing more than the centre and its team deserve.

“The Quest scheme is very customer focused and as such, quality facilities alone will not result in a ‘excellent’ banding being secured.

“This is only achieved through a strong team of colleagues delivering consistently high standards of customer service to the local community they serve.”

Did you find this article useful?

This is the Coast is committed to providing a daily local news service for the Yorkshire Coast. We are a small locally owned and operated business which employs professional journalists and reporters. We do not receive any public funding or grants and we are entirely funded by our local commercial operations. We enjoy fabulous support from local businesses who work with us on their advertising and marketing campaigns, but the cost of providing high quality, well researched, fact checked local news coverage is significant.

If you appreciate what This is the Coast does, and would like to help support our journalism, please consider supporting us on a monthly basis today.

A small contribution from all our readers would really help support independent journalism for the Yorkshire Coast.

More from Yorkshire Coast News

Deputy Mayor- We Need Flood Funding for North Yorkshire

The high-ranking council official and colleagues in the fire service have been speaking to MPs to assist the county.
North Yorkshire Police To Expand Right Care Right Person Plan

North Yorkshire Police are expanding their right care right person initiative.
Scarborough Athletic Beaten at Promotion Chasers

Boro lost out at Scunthorpe, despite Harry Green's goal.
Whitby Town Win Six Pointer To Exit Bottom Four

The Blues gave themselves breathing space thanks to goals from Aaron Haswell and their midweek signing from Scarborough.
Yorkshire Coast Rugby- Scarborough Miss Opportunity

Scarborough RUFC suffered a rare loss on Saturday, but their nearest rivals in North East 2 were also beaten.
Brid Town Beaten In Thriller

The Seasiders remain in relegation trouble after a 3-2 loss in the North East.
Pickering Town March On After Fourth Win In Five

The Pikes are in great form and remain in contention for a play-off place.
North Yorkshire's "Most Difficult" Budget Approved

Councillors have approved North Yorkshire Council's budget for the next year which will see the maximum 4.99% increase to council tax bills.
New Site Proposed for Scalby School

Plans for a land deal with the Government to rebuild a Scarborough secondary school that was affected by crumbling concrete are set to be discussed.
Scarborough Sex Offender Jailed After Targeting Children Online

A Scarborough man who targeted children through social media for sexual gratification has been jailed.
Scarborough and Whitby Planners Approve Delay to High Mill Bridge Construction

The Scarborough and Whitby Area Planning Committee has approved an amendment to the planning permission for the High Mill development, allowing a delay in the construction of a pedestrian and cycle bridge over Scalby Beck.
New Dementia Support Services Coming to Scarborough

Dementia Forward has announced plans for new dementia support initiatives in the Scarborough area.