On Air Now

Gareth Webb

8:00am - Noon

  • 01723 336444

Now Playing

Listen Live Advertise

North Yorkshire Police Report Significant Improvement in Call Answer Times

Friday, 18 April 2025 06:00

By Matthew Pells

North Yorkshire Police says it has made considerable strides in improving the speed at which it answers both emergency 999 and non-emergency 101 calls.

New data shows the North Yorkshire force ranks 5th in the UK for it's average answer time for 999 emergency calls.

The figures also show an improvement in the time it takes to answer calls on the 101 non-emergency line despite a 4.7% increase in calls to the line resulting in an additional 8096 more calls compared to the previous financial year.

Deputy Chief Constable, Scott Bisset, says these improvements follow significant investment in technology and personnel within the force control room since July 2022.

Deputy Chief Constable Bisset said that in February, the average answer time for 101 calls was 2 minutes 51 seconds with around 67% of those calls answered in under 3 minutes. The longest wait time for a 101 call in February was 1 hour 15 minutes, which tends to occur during busy periods when the 999 lines may also be experiencing high demand. The longest wait time for a 999 call in February 2025 was 2 minutes 55 seconds.

The improved performance in call handling is reflected in the Service Level Agreement (SLA) compliance. For 999 calls, the SLA has been above the national target. In February 2025, compliance with the 999 SLA would have placed North Yorkshire Police as the 5th highest nationally, based on November 2024 national data. 

The 101 SLA is also continuing on an upward trend. Notably, there has been a 4.7% increase in the volume of 101 calls received this financial year to date, equating to 8096 more calls compared to the previous financial year.

Overall, North Yorkshire Police appears says it is making significant progress in ensuring that members of the public can promptly contact the force via both the emergency and non-emergency telephone numbers and says that the investment in technology and people is a key factor driving these improvements.

Share

Did you find this article useful?

This is the Coast is committed to providing a daily local news service for the Yorkshire Coast. We are a small locally owned and operated business which employs professional journalists and reporters. We do not receive any public funding or grants and we are entirely funded by our local commercial operations. We enjoy fabulous support from local businesses who work with us on their advertising and marketing campaigns, but the cost of providing high quality, well researched, fact checked local news coverage is significant.

If you appreciate what This is the Coast does, and would like to help support our journalism, please consider supporting us on a monthly basis today.

A small contribution from all our readers would really help support independent journalism for the Yorkshire Coast.

More from Yorkshire Coast News

Comments

Add a comment

Log in to the club or enter your details below.

Follow Us

Get Our Apps

Our Apps are now available for iOS, Android and Smart Speakers.

  • Available on the App Store
  • Available on Google Play
  • Just ask Amazon Alexa
  • Available on Roku

Today's Weather

  • Scarborough

    Medium-level cloud

    High: 9°C | Low: 7°C

  • Filey

    Medium-level cloud

    High: 9°C | Low: 7°C

  • Whitby

    Medium-level cloud

    High: 10°C | Low: 6°C

  • Bridlington

    Medium-level cloud

    High: 10°C | Low: 6°C

  • Hornsea

    Medium-level cloud

    High: 9°C | Low: 7°C

  • Driffield

    Medium-level cloud

    High: 10°C | Low: 6°C

News

© Copyright 2025 This is the Coast Limited. This is the Coast is licensed by PRS & PPL to stream music online. Powered by Aiir.