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North Yorkshire Police Ask Frustrated 101 Callers Not to Use Emergency Line

Tuesday, 25 July 2023 06:00

By Matthew Pells

North Yorkshire Police are urging the public not to use the 999 service for anything other than emergency calls.

We reported last month how Filey residents were complaining to local councillors about the amount of time it takes to get through to the police on the non-emergency 101 line.

Recent figures showed  that over a third of calls to the non emergency 101 line are not completed with people hanging up, some local councillors say they are seeing an increase in people reporting incidents to them because residents are unable to get through to the police 101 line.

Assistant Chief Constable - Scott Bissett - says it's important that people don't use the wrong line.

Figures for June show that there were 17,605 calls to the 101 line in North Yorkshire, the average answer time was three minutes and eight seconds.

Assistant Chief Constable - Scott Bissett - says the situation is improving but says there will always be occasions when call answer times are longer than he would like.

North Yorkshire Police says the situation with answering 999 calls has dramatically improved this year. In January the force was ranked 44th out of 45 for it's 999 call answering performance. The most recent data (for May 2023) ranks North Yorkshire as 24th out of 45 forces.

The force has a target of answering 90% of 999 calls within ten seconds, the force says that in the last three months it has answered 82% of 999 calls within the ten second target.

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