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Improvement for North Yorkshire Police 101 Call Answer Times

Thursday, 15 February 2024 06:00

By Matthew Pells with Tomas Barrett and Stuart Minting, Local Democracy Reporters.

The time it takes North Yorkshire police to answer a 101 call has fallen with 75 percent of calls now being answered within two minutes.

That's up from just 53 percent in 2022.

Assistant Chief Constable Catherine Clarke says there is more work to do but says the improvement is welcome.

Assistant Chief Constable - Catherine Clarke - says more improvements are planned but adds there are still times when 101 call might take longer than usual to answer.

North Yorkshire Police has faced years of criticism over its call answering with a damning report from inspectors in 2022 describing its use of resources as ‘inadequate’ and adding it must speed up the time callers pick up 999 and 101 calls from the public.

At the time, the force was well below the national standard with only 42% of 999 calls being answered within 10 seconds.

Police and Crime Commissioner Zoe Metcalfe made improving response times one of her priorities and last year announced a £2.5m investment into the control room which included the hiring of an additional 50 people to ease pressure.

The commissioner has heralded the force’s improvement in answering calls as a ‘tremendous achievement’, following a watchdog’s critical report and years of concerns about people hanging up in frustration.

Zoe Metcalfe issued the praise just eight months after demanding immediate improvements when it emerged a third of calls to the non-emergency 101 line were being abandoned.

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